Artificial Intelligence in Human Resources Management: What HR Professionals Should Know (2022)

While, in the past, artificial intelligence may have been thought to be a product of science fiction, most professionals today understand that the adoption of smart technology is actively changing workplaces. There are applications of AI throughout nearly every profession and industry, and human resources careers are no exception.

A recent survey conducted by Oracle and Future Workplace found that human resources professionals believe AI can present opportunities for mastering new skills and gaining more free time, allowing HR professionals to expand their current roles in order to be more strategic within their organization.

Among HR leaders who participated in the survey, however, 81 percent said that they find it challenging to keep up with the pace of technological changes at work. As such, it is more important now than ever before for human resources professionals to understand the ways in which AI is reshaping the industry.

Read on to explore what artificial intelligence entails, how it is applied to the world of human resources management, and how HR professionals can prepare for the future of the field today.

What is Artificial Intelligence?

At a high level, artificial intelligence (AI) is a technology that allows computers to learn from and make or recommend actions based on previously collected data. In terms of human resources management, artificial intelligence can be applied in many different ways to streamline processes and improve efficiency.

Uwe Hohgrawe, lead faculty for Northeastern’s Master of Professional Studies in Analytics program explains that “we as humans see the information in front of us and use our intelligence to draw conclusions. Machines are not intelligent, but we can make them appear intelligent by feeding them the right information and technology.”

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(Video) AI in HR - What is the Impact of Artificial Intelligence or AI on HR?

While organizations are adopting AI into their human resources processes at varying rates, it is clear to see that the technology will have a lasting impact on the field as it becomes more widely accepted. For this reason, it is important that HR professionals prepare themselves for these changes by understanding what the technology is and how it is applied across various functions.

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3 Top Applications of AI in HR

Among the numerous applications of AI in the human resources sector, some of the first changes HR professionals should expect to see involve recruitment and onboarding, employee experience, process improvement, and the automation of administrative tasks.

1. Recruitment and Onboarding

While many organizations are already beginning to integrate AI technology into their recruiting efforts, the vast majority of organizations are not. In fact, Deloitte’s 2019 Global Human Capital Trends survey found that only 6 percent of respondents believed that they had the best-in-class recruitment processes in technology, while 81 percent believed their organization’s processes were standard or below standard. For this reason, there are tremendous opportunities for professionals to adapt their processes and reap the benefits of using this advanced technology.

During the recruitment process, AI can be used to the benefit of not only the hiring organization but its job applicants, as well. For example, AI technology can streamline application processes by designing more user-friendly forms that a job applicant is more likely to complete, effectively reducing the number of abandoned applications.

While this approach has made the role of the human resources department in recruitment much easier, artificial intelligence also allows for simpler and more meaningful applications on the candidate’s end, which has been shown to improve application completion rates.

(Video) AI in HR: The Impact of Artificial Intelligence on Human Resources

Additionally, AI has played an important role in candidate rediscovery. By maintaining a database of past applicants, AI technology can analyze the existing pool of applicants and identify those that would be a good fit for new roles as they open up. Rather than expending time and resources searching for fresh talent, HR professionals can use this technology to identify qualified employees more quickly and easily than ever before.

Once hiring managers have found the best fit for their open positions, the onboarding process begins. With the help of AI, this process doesn’t have to be restricted to standard business hours—a huge improvement over onboarding processes of the past.

Instead, AI technology allows new hires to utilize human resources support at any time of day and in any location through the use of chatbots and remote support applications. This change not only provides employees with the ability to go through the onboarding process at their own pace, but also reduces the administrative burden and typically results in faster integration.

2. Internal Mobility and Employee Retention

In addition to improvements to the recruitment process, HR professionals can also utilize artificial intelligence to boost internal mobility and employee retention.

Through personalized feedback surveys and employee recognition systems, human resources departments can gauge employee engagement and job satisfaction more accurately today than ever before. This is incredibly beneficial considering how important it is to understand the overall needs of employees, however there are several key organizational benefits to having this information, as well.

According to a recent report from the Human Resources Professional Association, some AI software can evaluate key indicators of employee success in order to identify those that should be promoted, thus driving internal mobility. Doing so has the potential to significantly reduce talent acquisition costs and bolster employee retention rates.

This technology is not limited to identifying opportunities to promote from within, however; it can also predict who on a team is most likely to quit. Having this knowledge as soon as possible allows HR professionals to deploy retention efforts before it’s too late, which can strategically reduce employee attrition.

(Video) Is Artificial Intelligence Disrupting Human Resources Management?

3. Automation of Administrative Tasks

One of the key benefits of leveraging artificial intelligence in various human resources processes is actually the same as it is in other disciplines and industries: Automating low value, easily repeatable administrative tasks gives HR professionals more time to contribute to strategic planning at the organizational level. This, in turn, enables the HR department to become a strategic business partner within their organizations.

Smart technologies can automate processes such as the administration of benefits, pre-screening candidates, scheduling interviews, and more. Although each of these functions is important to the overall success of an organization, carrying out the tasks involved in such processes is generally time-consuming, and the burden of these duties often means that HR professionals have less time to contribute to serving their employees in more impactful ways.

Deploying AI software to automate administrative tasks can ease this burden. For instance, a study by Eightfold found that HR personnel who utilized AI software performed administrative tasks 19 percent more effectively than departments that do not use such technology. With the time that is saved, HR professionals can devote more energy to strategic planning at the organizational level.

Preparing For the Future of Human Resources Management

While it is clear that artificial intelligence will continue to positively shape the field of human resources management in the coming years, HR professionals should also be aware of the challenges that they might face.

The most common concerns that HR leaders have focus primarily on making AI simpler and safer to use. In fact, the most common factor preventing people from using AI at work are security and privacy concerns. Additionally, 31 percent of respondents in Oracle’s survey expressed that they would rather interact with a human in the workplace than a machine. Moving forward, HR professionals will need to be prepared to address these concerns by staying on top of trends and technology as they evolve and change.

“People will need to be aware of ethical and privacy questions when using this technology,” Hohgrowe says. “In human resources, [AI] can involve using sensitive information to create sensitive insights.”

For instance, employees want their organizations to respect their personal data and ask for permission before using such technology to gather information about them. However organizations also want to feel protected from data breaches, and HR professionals must take the appropriate security measures into account.

(Video) Artificial Intelligence in HR

To prepare for the future of human resources management, professionals should take the necessary steps to learn about current trends in the field, as well as lay a strong foundation of HR knowledge that they can build upon as the profession evolves.

Earning a Master of Science in Human Resources Management

Staying up to date with industry publications and networking with leaders in the field is a great way to stay abreast of current trends like the rapid adoption of artificial intelligence technologies. Building your foundational knowledge of key human resource management theories, strategy, and ethics, on the other hand, is best achieved through higher education.

Although there are many certifications and courses available that focus on specific HR topics, earning an advanced degree like a Master of Science in Human Resources Management provides students with a more holistic approach to understanding the connection between an organization and its people.

“At Northeastern, we highlight the importance of three literacies: data literacy, technological literacy, and humanic literacy. That combination is one of the areas where I believe we will pave the way in the future,” Hohgrawe says. “This also allows us to explore augmented artificial intelligence in a way that appreciates the relationship between human, machine, and data.”

Students looking to specialize in AI also have the opportunity to declare a concentration in artificial intelligence within Northeastern’s human resource management program. Those who specialize in this specific aspect of the industry will study topics such as human resources information processing, advanced analytical utilization, and AI communication and visualization. Similarly, those who seek a more technical master’s degree might consider a Northeastern’s Master of Professional Studies in Enterprise Intelligence, which also includes a concentration in AI for human resources.

No matter each student’s specific path, however, those who choose to study at Northeastern will have the unique chance to learn from practitioners with advanced knowledge and experience in the field. Many of Northeastern’s faculty have previously or are currently working in the human resources management field, enabling them to bring a unique perspective to the classroom and educate students on the real-world challenges that HR professionals face today.

Between the world-class faculty members and the multitude of experiential learning opportunities provided during the pursuit of a master’s degree, aspiring HR professionals will graduate from Northeastern’s program with the unique combination of experience and expertise needed to land a lucrative role in this growing field.

(Video) Human-AI Interaction in Human Resource Management: Understanding Why Employees Resist ...

Interested in advancing your career in HR? Explore Northeastern’s Master of Science in Human Resources Management program and consider taking the next step toward a career in this in-demand industry.

FAQs

What does artificial intelligence mean for HR professionals? ›

AI enables HR teams to extract insights from data and give recommendations in real-time. AI also removes many of the common human biases and inconsistencies in a function that is as sensitive and crucial as Human Capital Management.

How AI is used in human resource management? ›

AI can alert the right people with the right skill sets to available jobs prior to their posting. Predict candidate performance: AI-based candidate matching uses HR data to calculate a candidate's likelihood to accept a job offer, project performance outcomes, and estimate their expected tenure.

What are the applications of artificial intelligence in HR? ›

By using AI in HR applications, you can automate most of these repetitive tasks, allowing your organization to save time and resources. AI is better than other machines because it is capable of making intelligent decisions, which they can't. For example, you can use AI to automate the management of employee benefits.

How will artificial intelligence affect HR? ›

Implementing AI in HR will increase productivity and has the potential to reduce operational costs and time spent on mundane, repetitive tasks. It can also boost the overall employee experience, which will drive retention rates upwards.

What are the basic knowledge required to learn AI? ›

Technical Skills

The first skill required to become an AI engineer is programming. To become well-versed in AI, it's crucial to learn programming languages, such as Python, R, Java, and C++ to build and implement models.

Can HR be replaced by artificial intelligence? ›

AI will not replace HR, but it will undoubtedly enhance it. AI presents the possibility to deploy HR skills in an entirely new and experimental way. Here are three ways in which the intersection of AI and HR will deliver a significant impact.

What are the most common application stages of artificial intelligence in HR? ›

3 Top Applications of AI in HR
  • Recruitment and Onboarding.
  • Internal Mobility and Employee Retention.
  • Automation of Administrative Tasks.
2 Jan 2020

Is AI the future of HR? ›

As this research suggests, the heart of HR will continue to be human for a long time. Until AI gains wider acceptance, the burden will be on employers to demonstrate their commitment to ethical, transparent AI to ensure an inclusive employee experience.

How AI will positively impact human resource in the future? ›

Artificial intelligence (AI) has the potential to lead to a variety of positive results in HR departments. Deploying AI can help HR professionals stay on the top of trends, analyse employee sentiments, streamline talent acquisition and onboarding as well as detect patterns to determine actionables.

Are Chatbots really useful for human resource management? ›

Chatbots help HR become much more accessible to employees. They can provide Instant, accurate responses to common queries. The more complex queries can be automatically escalated for human review and response. Automating the frequently asked queries frees up HR teams to personally handle the more complex queries.

How can AI Chatbots help the human resource department? ›

HR chatbots replicate the role of the HR in the company. They help automate HR operations like recruitment, onboarding, development and maintaining and enhancing employee engagement etc. The AI powered HR chatbot can help give better responses by collecting conversational data and enhance the employee experience.

What are HR Analytics? ›

HR analytics (also known as people analytics) is the collection and application of talent data to improve critical talent and business outcomes. HR analytics leaders enable HR leaders to develop data-driven insights to inform talent decisions, improve workforce processes and promote positive employee experience.

How artificial intelligence can help in making selection decision in an organization? ›

Artificial Intelligence Can Help Leaders Make Better Decisions...
  • Prediction. Through data mining, many businesses are already using predictive analytics to make better decisions. ...
  • Less decision fatigue. ...
  • Multi-tasking. ...
  • Better human judgment. ...
  • Deciding who gets the job, if anyone.
15 Aug 2018

How is your company leveraging AI and or machine learning to improve the HR department's functions? ›

How to Leverage AI for Small Business HR Processes
  • Smart Digital Forms for Applications & Onboarding. ...
  • Efficient Employee Referrals. ...
  • Insights into Employee Needs or Desires. ...
  • AI Chatbots. ...
  • Improved Workplace Analytics.

What are the two types of skills that AI professionals should possess? ›

Here are the top artificial intelligence skills required to make a successful career in AI.
  • • Programming language. ...
  • • Linear algebra and statistics. ...
  • • Signal processing techniques. ...
  • • Neural network. ...
  • • Machine learning engineer. ...
  • • Robotic scientist. ...
  • • Data scientist. ...
  • • Research scientist.
14 Jul 2022

What skills will managers need to develop to be able to work with AI? ›

  • Data Scientist Skills.
  • Big Data Analytics Skills.
  • Cloud Architect Skills.
  • Management Skills.
  • Cloud Engineer Skills.
  • Administrative Skills.
  • Digital Marketing Skills.
  • DevOps Engineer Skills.
13 May 2021

Will HR managers be automated? ›

Because HR requires this skillset, HR positions are unlikely to be replaced. In fact, human resource managers are listed as one of the jobs least likely to be replaced by automation in the future per MSN. Jobs that involve managing others are also less likely to be automated in the future.

Can HR be automated? ›

Automation and artificial intelligence will play a massive role in HR and recruiting. Some of these changes are already happening, while others are yet to come. Today, online job interviews are already considered a norm.

Will recruiters be replaced by robots? ›

So will AI eventually replace human recruiters? The short answer is: no. However, there are specific tasks that AI can help automate, meaning that humans and AI will be working alongside each other, which will increase efficiency and improve the candidate experience.

How is artificial intelligence used in marketing? ›

AI marketing uses artificial intelligence technologies to make automated decisions based on data collection, data analysis, and additional observations of audience or economic trends that may impact marketing efforts. AI is often used in digital marketing efforts where speed is essential.

What is the future of HR? ›

HR should focus on the unique employee, the individual driven by human value. The modern workforce demands room for personal growth and flexibility. This requires a proactive approach to employee experience and satisfaction, and a more centralized and technological toolset. Creative mind and out-of-the-box thinker.

How AI is shaping the future of employee engagement? ›

AI is quickly becoming a major player in the HR and employee engagement space, and it's showing no signs of stopping. With chatbots now being able to answer customer service questions, AI is also taking on some traditionally human-focused tasks such as scheduling meetings, generating reports, and even drafting mails.

Who is HR company? ›

Human resources (HR) is the department within a business that is responsible for all things worker-related. That includes recruiting, vetting, selecting, hiring, onboarding, training, promoting, paying, and firing employees and independent contractors.

What exactly AI means? ›

artificial intelligence (AI), the ability of a digital computer or computer-controlled robot to perform tasks commonly associated with intelligent beings.

How HR is using virtual chat and chatbots? ›

"Some employers use chatbots to facilitate online artificial intelligence assessments for employment candidates. Other employers use chatbots to identify job openings, submit online applications and schedule in-person interviews.

What can an HR chatbot do? ›

An HR chatbot is a virtual assistant that simulates human dialogue with candidates and employees in order to automate comprehensive functions like screening candidates, scheduling interviews, managing employee referrals, and more.

Which platform is best for AI? ›

Google AI Platform, TensorFlow, Microsoft Azure, Rainbird, Infosys Nia, Wipro HOLMES, Dialogflow, Premonition, Ayasdi, MindMeld, Meya, KAI, Vital A.I, Wit, Receptiviti, Watson Studio, Lumiata, Infrrd are some of the top Artificial Intelligence Platforms .

Who is the father of AI? ›

If John McCarthy, the father of AI, were to coin a new phrase for "artificial intelligence" today, he would probably use "computational intelligence." McCarthy is not just the father of AI, he is also the inventor of the Lisp (list processing) language.

What is the most common type of AI used today? ›

The most used Artificial Intelligence (AI) trends
  • Natural language generation. It is an AI subfield which is based in creating text as of data obtained. ...
  • Speech recognition or voice response. ...
  • Visual agents. ...
  • Machine Learning. ...
  • Optimized hardware's. ...
  • Smart machines. ...
  • Deep learning platforms. ...
  • Biometrics.
11 Apr 2018

How HR Chatbots will help HR business partner? ›

HR chatbots help in automating recruiter/HR tasks like interview scheduling, candidate screening, answering simple candidate queries, such as the application status or basic questions about the company culture, policies, etc.

Could you explain what the term AI stands for in the technological domain? ›

Artificial intelligence is the simulation of human intelligence processes by machines, especially computer systems. Specific applications of AI include expert systems, natural language processing, speech recognition and machine vision.

Is AI the future of HR? ›

As this research suggests, the heart of HR will continue to be human for a long time. Until AI gains wider acceptance, the burden will be on employers to demonstrate their commitment to ethical, transparent AI to ensure an inclusive employee experience.

How can artificial intelligence transform the future of HR analytics? ›

Artificial intelligence (AI) has the potential to lead to a variety of positive results in HR departments. Deploying AI can help HR professionals stay on the top of trends, analyse employee sentiments, streamline talent acquisition and onboarding as well as detect patterns to determine actionables.

What are the most common application stages of artificial intelligence in HR? ›

3 Top Applications of AI in HR
  • Recruitment and Onboarding.
  • Internal Mobility and Employee Retention.
  • Automation of Administrative Tasks.
2 Jan 2020

What exactly AI means? ›

artificial intelligence (AI), the ability of a digital computer or computer-controlled robot to perform tasks commonly associated with intelligent beings.

What is the future of HR? ›

HR should focus on the unique employee, the individual driven by human value. The modern workforce demands room for personal growth and flexibility. This requires a proactive approach to employee experience and satisfaction, and a more centralized and technological toolset. Creative mind and out-of-the-box thinker.

How AI is shaping the future of employee engagement? ›

AI is quickly becoming a major player in the HR and employee engagement space, and it's showing no signs of stopping. With chatbots now being able to answer customer service questions, AI is also taking on some traditionally human-focused tasks such as scheduling meetings, generating reports, and even drafting mails.

What is the importance of HR analytics? ›

HR analytics identifies the hidden patterns and trends by using employee-related data to answer why employee retention is high in your organization and what are the factors behind the same. Not only this, HR analysts make use of different data to suggest ways to decrease the attrition rate.

What is the scope of HR analytics? ›

HR analytics, also referred to as people analytics, workforce analytics, or talent analytics, involves gathering together, analyzing, and reporting HR data. It enables your organization to measure the impact of a range of HR metrics on overall business performance and make decisions based on data.

How can AI Chatbots help the human resource department? ›

HR chatbots replicate the role of the HR in the company. They help automate HR operations like recruitment, onboarding, development and maintaining and enhancing employee engagement etc. The AI powered HR chatbot can help give better responses by collecting conversational data and enhance the employee experience.

What are the 4 types of AI? ›

According to the current system of classification, there are four primary AI types: reactive, limited memory, theory of mind, and self-aware.

Who is the father of AI? ›

If John McCarthy, the father of AI, were to coin a new phrase for "artificial intelligence" today, he would probably use "computational intelligence." McCarthy is not just the father of AI, he is also the inventor of the Lisp (list processing) language.

How AI is related to human based nature? ›

Just like human beings learn things on our experience, the artificial intelligence system learns bases on the user's behaviour. It just stores the data and provides suggestion when the user is trying to look for similar things; Also, it records the user's voice and recognizes the command provided by the user.

Videos

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